Shipping Policy
Last Updated: July 08, 2026
Welcome to SuperPure. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
All orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festivals, sales, or high-demand periods, processing may take slightly longer.
2. Shipping Timeline
Estimated delivery times are:
Metro Cities: 2–5 Business Days
Other Cities & Towns: 3–7 Business Days
Remote Areas: 5–10 Business Days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, natural disasters, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Free shipping may be available on selected products or orders above a specified value.
SuperPure reserves the right to modify shipping charges without prior notice.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details. You can track your shipment using the tracking link provided.
5. Delivery Attempts
Our courier partners will attempt delivery according to their standard delivery policy. If delivery fails due to an incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.
6. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. SuperPure is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
7. Damaged or Missing Items
If you receive a damaged package or find any item missing, please contact our customer support within 48 hours of delivery with:
Order Number
Photos of the package and product
Description of the issue
Our team will investigate and provide an appropriate resolution.
8. Delayed Deliveries
Although we strive to deliver every order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding in such situations.
9. International Shipping
Currently, SuperPure ships only within India. International shipping is not available at this time.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
Email: vikasmalik30000@gmail.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
We are always happy to assist you.